Dilberthas become a hugely successful strip because Adams feels your pain. How? Because this former employee of a major telecommunications company has been there. He's seen the road to failure first-hand. And he knows that to successfully navigate the ludicrous world of business, you can't expect common sense to prevail, you need to keep a sense of humour, and above all, you must always be ready to blame the other guy.
The strip's enormous popularity stems from the fact that its millions of readers easily identify with the crazy plots and wacky characters found within the corporate environment. Sure, most companies don't have a bespectacled engineer with a tie permanently curled up, a cynical talking dog, and a manager with two pointy tufts of hair. But it's the outrageous things Dilbertcharacters do and say that leave readers knowingly nodding their heads and, of course, laughing uproariously. The antics of Dilbert's cast are based not only on Adams's own corporate experiences, but on the numerous e-mails he receives each day about the office dramas of his devoted fans.